SHIPPING POLICY
Shipping will be USPS Priority Mail when receiving physical products. Please allow up to 7 days for orders to be processed. Please allow up to 5 days for orders to be delivered after processing time.
All design projects are sent in the form of an email. Logo designs will always be sent in JPG, PNG, PDF file (Ai format if needed). Other digital projects (flyers, business cards, website graphics, etc) are sent in JPG or PNG format.
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All original files remain the property of Shanetta Designs, even if a copy has been supplied to you. Copyrighting and/or trademarking your logo not provided through Shanetta Designs.
REFUND POLICY
Refunds will be provided for orders up to 24 hours after an order has been placed, due to the nature of the design services. All designs come with up to 3 revisions so that we are able to satisfy your design expectations. I will work hard to create your vision so you can leave as a satisfied customer. If you choose to cancel a service already in progress, a refund is not granted, due to the work already being produced.
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A full refund will be given in the event Shanetta Designs is unable to produce a project for personal reasons.
PAYMENT METHOD
All pricing is subject to change at any time and becomes effective immediately. If there has been a pricing agreement between Shanetta Designs and the client before changes have been made, it will remain valid until that project is complete.
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For projects over $500, a non-refundable deposit is required before any work will begin. Unless purchased directly from the site, full payment or deposits must be paid within 3 days of receipt of invoice or the project is subject to cancellation. All remaining unpaid balances will be due at least three days before your final approval of the design concept. Once the final payment is made, the project will be finalized and all files will be sent to you.
PROCESSING TIME
Please allow up to 7 days for orders to be processed. Please allow up to 5 days to be delivered. Weekends and Holidays are not included in the time frame of any project.
CONTACT
If you have any additional questions or concerns, please send an email to info@shanettsdesigns.co to be further assisted.